Retailer Response to “Online Buying vs Offline”

Ohiyo!

Today the Treadmill Sensei has something a little different for his loyal readers. It seem a lot of people are reading this website now, including some offline retailers. Today we’re going to hear from Norm Morrison. Now, Norm is the product manager for Gym Source which has locations in 9 states (although, their “about us” page mentions “47 states and 37 countries” as being served, so they may be considered an online or mail order store as well). Here’s Norm’s note (edited for length):

Hi.

I’m Norm Morrison, Product manager for the Gym Source. I am wishing you a long and prosperous career as a proclaimer of truth.

I spend my whole day comparing the mechanical, sales, and ergonomic qualities of different brands of equipment, so I enjoyed your entries. As we have fixed more treadmills than any other company in the world, as well as having a 70 year company history, I have a lot of raw data and shared experience to draw upon. We are currently the largest commercial dealer in the industry as well as having over thirty retail store locations.

And though I disagree with a few entries, I appreciate greatly the obvious effort and lack of guile that fills each review.

I LOVE your treadmill buying guide. I teach all sales staff to give HP with the corresponding RPM’s they are rated on, but I was beginning to think I was the only person who cared about this.

I actually talk about the weight of the piece as being one of the most important things, as commercial treads are only heavy as hell so that they can last longer. Gym owners don’t want heavy equipment; it just torques less and does not bounce the internal components around as much.

Best of luck, and I am very curious to hear how it goes with the treadmill rating once brands start sending you stuff to rate.

Norm Morrison
Newton Gym Source

Norm!

Thanks for the note and the kind words. It’s good to hear that brick and mortar retailers are enjoying the website as well.

If you’re in their area and are looking for some good, high quality service on commercial equipment, make sure to check out a Gym Source store near you or check out their website at GymSource.com. They’ve got a ton of experience and, as a group, service more treadmills than any other company in the US. Just make sure to do your research online and go in well-educated.

-The Treadmill Sensei
http://www.treadmillsensei.com

The Proform Treadmill Problem – It’s true, they stink

Ohiyo!

Your Treadmill Sensei will be doing a review later on today, but first I wanted to post what I believe is one of my favorite emails that I’ve received here at the DOJO. This note actually came in a last year and was the first of many that I have received on this problem since.

Let’s see what Scott has to say:

Hello,

We purchased a Pro Form Treadmill almost a year ago. We ran on it for several days and a bad BO odor began to smell. My wife blame me for the odor. After this, it continued after we clean the belt and did some research. Nothing got the smell out. We found out, this was very common on Pro Form Treadmills and there was nothing we can do about it. Is this true? I am considering taking this back to Dicks Sporting Goods. We also have an extended warranty.

Is there anything we can do to fix this problem? If not, do you know of a treadmill that we can buy that will not have this problem (that’s not to many $$$$). Our current treadmill is in the basement and it makes it smell even worse. Very embarrassing when having guess over.

Please let me know what we can do.

Thanks for your time and help in advance. – Scott

Scott:

If you’ve had a chance to check out my 2006-2007 Ichi-Ban Awards then you’ll know we’ve already talked about this a bit. This does indeed seem to be a fairly common occurance with Proform Treadmills for some reason, although I’ve never heard of it going on for as long as a year. In the past year I’ve received at least 20-30 emails from people with the same smelly treadmill problem. Unfortunately, we don’t get in enough Proform units here for me to have figured out what the issue is but, from the description, it sounds like a motor or drive system issue. The description leads me to believe that it is something burning off of the motor or it could be the lubricant they use (as it heats up from the friction of use, it emits that marvellous smell you describe).

I hate to say this, but my only advice is to take the unit back to where you bought it and see about getting a less-stinky version…perhaps from another manufacturer. I will definitely keep my eyes and ears…and my NOSE…open for solutions to this problem and will post any findings here on the site.

Well, there you have it, folks. Consumers think Proform stinks.

-The Treadmill Sensei
http://www.treadmillsensei.com

The BladeZ Fitness 7.9 Elliptical — Highly rated TV elliptical under $2000

Ohiyo!

Every so often a new treadmill or elliptical comes through the DOJO that the Treadmill Sensei hasn’t had a chance to work on before. When this happens, I make sure that I’m the one who does the service or setup so that I can run the equipment through a review process for this website and for you, my loyal readers.

This past week I was very excited to see a pair of 7.9 Ellipticals by BladeZ come in to the shop to be installed at a local apartment complex. I was surprisingly impressed by what I saw.

For those of you who aren’t familiar with them, BladeZ is best known as the manufacturer of those nifty little scooters like the Razor. What a lot of people don’t realize is that BladeZ is a part of a company which has been manufacturing fitness equipment for 30 years and is, in fact, one of the largest such producers in the world! They provide OEM for a number of other treadmill and elliptical companies (meaning “Original Equipment Manufacturing — they make the equipment and someone else labels and sells it). For isntance, they were the manufacturer for the True Fitness equipment for quite some time.

Another thing to know about the BladeZ equipment is that they were the first fitness company to integrate a TV screen in to their equipment and have been doing it for a long time now. If you’re wanting a TV on your elliptical that won’t break down during a hard workout, then a BladeZ treadmill or elliptical would be an excellent choice.

The two BladeZ 7.9 Ellipticals that came in were boxed and unassembled. The actual assembly of the ellipticals would get about a 6 or 7 for level of difficulty. They weren’t hard to put together for me but they might prove a little challenging for someone less mechanically inclined — Make sure to take your valium if you get frustrated easily! Also, it might be easy to misplace or lose the remonte control for the TV if you’re not careful. Total assembly time was about 25 minutes — figure an hour for a regular customer.

Getting on the BladeZ 7.9 Elliptical for the first time was a real treat. BladeZ likes to brag about their “robotically welded frames” and I must say they have every right to brag. These ellipticals are solid as a rock. Not only does the stability come from the welded frame, but also from the very solid approximately 30 pound flywheel and the 220 pound weight of the ellipticalitself. If I didn’t know better I would have guessed this was a light commercial elliptical.

Next I noticed the pedals and the stride of the BladeZ 7.9. The elliptical has very large, well-padded pedals placed at a slight tilt that were very very comfortable. On top of that, the 7.9 elliptical has a fantastic 21 inch stride which was one of the smoothest I’ve ever felt on a residential grade elliptical.

From there everything else was just icing on the cake. The TV was clear and bright. The BladeZ 7.9 Elliptical featured 16 levels of resistance, heart rate monitor and control, a reading rack and 8 workout programs. Very nice overall. If I had to nitpick I’d complain about the warranty on the units. 3 years for parts and 1 for labor isn’t terrible, but with a 5 year parts and 2 years labor warranty, this would easily be one of the best ellipticals under $2000 – I believe the going price is around $1599.

For only having a couple of minor quibbles, the Treadmill Sensei gives the BladeZ BF 7.9 Elliptical 4.5 out of 5 Golden Buddahs.

UPDATE: The BladeZ 7.9 Elliptical has been discontinued.


The BladeZ 7.9 Elliptical gets a nearly perfect 4.5 gold buddahs out of 5.


The BladeZ 7.9 Elliptical has been discontinued and is no longer available.

BladeZ BF 7.9 E
Stride:
21″
Programs: 8
Max User Weight: 300 lbs
Resistance: 16 Levels
Heart Rate Monitor: Pulse grip
Heart Rate Control: Yes
Display Type: 7″ LCD TV, LED Console
Readouts: Time, Distance, Speed, Heart Rate, Level, Mets, Calories, Watts
Special Features: Reading Rack, Bottle Holder, Oversized Pedals with Soft Grip Inserts, Cable/DVD ready TV
Product Size: 28″ Wide X 80 ” Long
Unit Weight: 220 lbs.
Parts Warranty: 3 years
Labor Warranty: 1 years

-The Treadmill Sensei
http://www.treadmillsensei.com

The Lifespan EX3 Elliptical — a solid contender under $1000

Ohiyo!

Your Treadmill Sensei feels a bit like a lazy boy because he hasn’t done a new review in far too long. In an effort to get back in to the swing of things I’m going to dust-off a reader email from a couple of weeks ago. I’ve been holding on to this note from “Maria” because I hadn’t had a chance to get my hands on a Lifespan elliptical for quite a long while. Luckily, I was able to find one at another shop here in the area (thanks, Charles!) and I got to do a nice run through on the EX3 elliptical.

Let’s see what Maria had to say:

Morning Sensei
I have been having trouble finding any info on Lifespan EX3 elliptical. It looks like a great machine and offers quite a bit of features. I am torn between it and the Sole E25 in the same price range. Can you please help me narrow my decsion? Thanx, Maria

Thanks for your note, Maria. I don’t know that I can help you choose an elliptical, but I can give you a review of the LifeSpan EX3 Elliptical and, hopefully, give you enough information to choose for youself.

I want to start off by saying that I very much like PCE Fitness, the company the produces the Lifespan line of equipment. The reason for this is they produce some great equipment and also target a lot of their focus on seniors and the over-55 crowd. A lot of other manufacturers forget about this very strong area of customers that needs equipment (and value/budget equipment) to help them stay in shape and better thier lives. I think about this quite a bit as I, myself, get closer and closer to my golden years. Hats off to PCE and Lifespan for those efforts.

The Lifespan line itself is a medium aged line and has been around for about 6 years now — PCE has been around since the early 1990s. And don’t let the “senior-friendly” face of the Lifespan equipment fool you, they put out some great equipment for all ages of use.

The first thing you notice about the LifeSpan EX3 Elliptical is not only how short but how solid the unit looks. Because of the shorter length of the machine and the bulkier front drive system, you’ll find this to be one of the sturdiest elliptical rides in a home-grade elliptal. These things are solid and do not move thanks to their 210+ pounds of weight.

The next thing you’ll see is the rear step-up or rear access of the machine. This is great, especially for those of you like me who have very little coordination, because of how easy it is to mount the LifeSpan EX3. Walk up behind it, place one foot on the pedal and then the other. It’s that easy. No more trying to get on from the side or having to step over long rails.

Please do me a favor and completely forget about what Lifespan calls their EX-Link drive system. Every manufacturer out there is going to try and tell you their trademarked and patented systems are the very best. It’s really not true. The 20″ stride on the EX3 Elliptical is nice and very smooth, but it’s nothing overly spectacular or revolutionary. It feels good and that’s all that matters.

All-in-all, the LifeSpan EX3 Elliptical is a very good unit that meets or exceeds everything else out there at its price point of around $999.

Unfortunately, where this elliptical comes up short is in the warranty. Unfortunately, the Lifespan EX3 doesn’t give you much of one. With 2 years for parts and 6 months on labor, the LifeSpan EX3 Elliptical is sorely lacking, which is a shame for such a decent machine. If you’re picking one up, make sure to barter a bit to see if you can get the dealer to toss in an extended warranty as part of the sale. They may or may not doing it but it’s definitely worth a shot. If you can get that tossed in you’ll have a nice machine to help you get in shape. I believe Amazon offers a slightly longer 3 years for parts and 1 year for labor on their site.

For having only one bump in an otherwise smooth road, the Treadmill Sensei gives the Lifespan EX3 Elliptical 3.5 out of 5 golden buddahs.


For being a solid machine, the Lifespan EX3 Elliptical gets a solid 3.5 gold buddahs out of 5.


Get more information and compare the Lifespan EX3 Elliptical

Lifespan EX3 Elliptical Specifications
Stride: 20″
Resistance: 16 levels
Resistance Type: Magnetic
Console: LED
Display: strong> Time, Distance, Speed, Calories, Resistance Level, Heart Rate
Heart Rate Monitor: pulse grip and wireless
Heart Rate Control: Yes
Programs: 10
Transport Wheels: Yes
Max User Weight: 350 lbs
Unit Weight: 213 lbs
Dimensions: 67″ L x 29.2″ W x 63″ H
Grade: Residential
Frame Warranty: 15 Years
Parts Warranty: 2 Years /3 years
Labor Warranty: 6 Months / 1 year

-The Treadmill Sensei
http://www.treadmillsensei.com

Spirit Fitness Brand Review – Decent mid-range company

Ohiyo!

Spirit Fitness has been one of the little-known companies in the fitness industry for over 20 years now (Spirit entered the fitness industry in 1986 but the company itself almost 30 years old). Not only have they produced their own equipment but they’ve also produced equipment for a number of other fitness companies as well — Smooth, SportsArt and Sole being the the most prominant that pop in to my head.

In 2005 Spirit was purchased by a Taiwanese company called Dyaco International, one of the larger fitness manufacturers in the industry. Unfortunately, Dyaco also has a Chinese manufacturing plant which a lot of the lower end Spirit and Sole products come out of. As those of us in the industry know, Chinese manufacturing is much lower quality than that of the Taiwanese and this lower quality has affected a number of products by units produced by Dyaco for Spirit and Sole. The reduced quality control has led to the recall of one unit (the Spirit XE125) and major problems with a second one (the Spirit Z88).

Spirit remains one of the lesser known brands but is gaining ground due to sites like this one, which extolls the quality of the majority of their products.

This year, Spirit has done a very smart thing by repainting and re-releasing the older model Sole ellipticals and treadmills. In order to keep them from the stigma of the current Spirit X Series equipment, which has been plagued with problems and customer complaints, they have released the fantastic older Sole models under the Esprit brand. This is an excellent decision and the Esprit models have been some very solid new/old ellipticals and treadmills launched this year.

Spirit Treadmills:

Spirit Ellipticals:

-The Treadmill Sensei
http://www.treadmillsensei.com

Treadmills and Ellipticals – online buying vs offline buying

Ohiyo!

As the Treadmill Sensei and knower of all things fitness related, a lot of readers email me here at the DOJO and ask, “Oh, great Sensei, where should I purchase my new treadmill or elliptical? Should I buy it at a local store or online? Which is better?”

While I don’t really like recommending specific stores or websites to purchase from, I can break down the pros and cons of placing an internet order versus going in to a local store and buying the unit from a brick and mortar location. I’m not going to get in to “how to choose” in this post because I’ve already done that in my “Treadmill Buyer’s Guide” and “Elliptical Buyer’s Guide” articles. Check them out if you haven’t already done so.

The single best way to start researching a treadmill, and the easiest, is to load up your favorite search engine and start poking around. The internet has more information on it than any sales rep at a brick and mortar store…more than any 10 sales reps combined into a super sales rep. Start with review sites like this one (the Treadmill Sensei, www.treadmillsensei.com). Take a look at multiple sites because a lot of them out there have personal agendas in regards to which treadmill or elliptical they are “prescribing.” I’d suggest checking with at least 3 sources.

Once you’ve got a decent handle on a few ellipticals or treadmills that meet your needs, I suggest trying to find a local store to go and try them out. This is a large purchase for most people and it is for a piece of equipment that you’re going to spend a lot of time sweating on. Make sure the unit feels good to you.

Once you’re completely convinced you’ve found the perfect treadmill for yourself or the perfect elliptical for your den, get back online and start doing some price comparison. There are a lot of places online that will give you some fantastic prices on equipment. You’ll also generally get free shipping and won’t have to pay sales tax. Shopping online can save you hundreds dollars on the “hidden costs” that will pop up when purchasing at a local fitness store.

Let’s go over some of the pros and cons for online stores versus local shops.

Local Stores — The Pros:

  • The best thing about a local store is that you’ll be able to try out the actual equipment you’ve been researching online. You can do a run on a treadmill or take a quick workout on that elliptical you’ve had your eyes on.
  • The other positive is that you’ll be able to walk out the door with the equipment right there. You see it, you like it, you buy it and you take it home. Instant gratification is a wonderful thing.

Local Stores — The Cons:

  • You may get instant gratification, but more than likely it’ll cost you. Even if the actual cost of the elliptical or treadmill is good at a local shop, don’t forget you’re going to be hit with taxes which can add up to a hundred dollars or more on a lot of the treadmills and ellipticals. You might save that $25 or $50 on the price of your dream treadmill but that gets eaten up by $80 in sales taxes!
  • From there, you’d better have a big truck or SUV to cart that unit home because once you buy it you’ll have to deliver it yourself! Or, for anywhere from $50-$200, that local store can deliver it for you.
  • Now, the biggest Con about brick and mortar stores in product knowledge. Unfortunately, in my experience, most brick and mortar sales cashiers have very little actual product knowledge. In fact, if you go to your local seller of sporting goods/fitness equipment you’ll find it very hard to even get someone to help you! Most of the reps you’ll encounter are going to be young kids who get paid a minimum wage for a minimum amount of work…which is a shame because that will be a turnoff for most people interested in actually buying a treadmill or elliptical.
  • The last major problem you’ll find at a local store is: pushy salesmen. There’s nothing I hate worse than a sales person who treats me like an idiot and pushes hard on whatever product will get them the best commission. I dislike the “used car” style sales people you’ll find at a lot of fitness specialty stores. There is a big company here in the LA area that is known for their hard-selling salesmen who bully customers in to some truly bad equipment. If a salesmen gets pushy with you just walk out and don’t go back. There are lots of other places to buy a treadmill or elliptical where you won’t have to put up with that sort of attitude.

Internet Stores — The Pros:

  • You’ll find the widest selection of product around. The big fitness sites will have hundred or thousands of products available for you to take a look at and compare.
  • With that extensive product selection you’ll also find a lot more product knowledge. If you’ve got a question or problem, you can generally call up or email an online rep and find them to be incredibly well-informed on everything they carry.
    You will also find better pricing, free delivery in most cases and most of the time you won’t have to pay taxes. When you add it all up you’ll find yourself saving a lot of time and money when ordering online.

Internet Stores — The Cons:

  • No instant gratification — you will be waiting around 2-3 weeks to receive your order. Most of the units will be shipped out via a freight company which take 7-10 business days to travel across the country.
  • The big con for internet stores is that you don’t get to touch or test out their equipment. You’re having to deal with facts and opinions. Luckily, there are tons of sites out there and you’ll be able to get a good idea of what is a well-built machine and which ones are duds (Icon Fitness).

All-in-all, buying online is a lot easier and less painful. The brick and mortar shops have their place (say, for buying a floor model at a ridiculously low price), but for buying a new treadmill or elliptical I’d say check out online stores for a great deal and larger selection.

That’s it for today. Take care!

-The Treadmill Sensei
http://www.treadmillsensei.com

Back from IHRSA in San Francisco

Ohiyo!

Today the Treadmill Sensei stumbles out of the DOJO to talk about the recent IHRSA commercial fitness trade show that went on up in San Francisco. IHRSA, for those of you who aren’t “in the know,” is the International Health, Racquet and Sportsclub Association and they sponsor a couple of fitness industry trade shows each year. This year IHRSA 2007 was held on March 28-31 at the Moscone Center in lovely downtown San Francisco.

Our purpose at this year’s show was to wander around and get some face time as the Treadmill Sensei. In the past I’ve always attended as a service/repair tech. At the shows no one really cares about repair guys so it was nice to be there in a capacity where the larger fitness companies recognized me and we’re actually excited to see me. I felt like a mini celebrity — more like Dan Swayze than Patrick Swayze, but it was still a blast.

The first thing I want to mention is just how darn huge the convention was. It took up the north and south halls of the Moscone and the two days we were there were easily the most walking I’ve done in 10 years or more. I was sore and exhausted when I got back home on Friday night.

To start off, there was a lot of cool new equipment on display. Precor, Matrix, Life Fitness and Star Trac all had spiffy new machines. The most interesting new units were the Precor AMT 100i and the Matrix Ascent trainer, Star Trac also had some interesting new light commercial units which were on display in the back of their booth.

Something that happened more times than I could have imagined were exhibitors and attendees noticing our badges and stopping to compliment us on the website and reviews. A couple of retailers stopped to challenge us on reviews which may have cost them sales because we told the truth, but all in all people were very positive.

Walking through the booths we were able to meet with a lot of the manufacturers of the treadmills and ellipticals we review. We spoke with the fine folks at Matrix, Star Trac, BladeZ/BH, HogganSprint, Quantum, Motus (we love the Motus Girls) and SportsArt. Interestingly enough, we couldn’t get anyone to talk to us at Octane, SciFit, Free Motion or Brudden. Our experience at those 4 booths seemed to be that the sales reps were more interested in talking amongst themselves than in showing off their equipment even when their booths were empty. The Brudden guys only came over because someone knocked down one of their signs and they disappeared once it had been set back up. My recommendation to those companies — don’t ignore your potential customers…it’s bad for business.

Now, one of the questions we were asked quite a few times by manufacturers was “do you take product samples for review.” What that means is “can we send you a treadmill or elliptical to get reviewed quicker.” Actually, what it really means is “if we send you equipment will it get us a good review.” Up until now, the Treadmill Sensei hasn’t taken any equipment from a manufacturer. All the reviews have been done on units that have come through the DOJO for either set up or service. Unfortunately, what this means is that a lot of equipment hasn’t been reviewed because we haven’t had access to it. Going to conventions like the IHRSA show allows me to get on equipment that is new or I haven’t had a chance to work on in the shop yet.

However, I’ve spent the past few days thinking it over. What I want to say to manufacturers is this: if you want to send the Sensei equipment for review, I will take a look at it. BUT, it’s not going to guarantee you a good review. Moreover, I’ll hold equipment submitted that way to a very high standard and will do some pretty extensive testing before I post a review on it. In other words: if you’ve got good equipment, it’ll shine…but, if there are problems with a piece, we’re going to find it and tell the public about it. Also, any reviews that come from a submitted piece of equipment will be announced as such on the website. That’s the honest and fair way to do things.

Anyway, that is it for right now. I’ll be posting some pictures from the show later on today. Tomorrow the reviews will start again and I’m hoping to keep up to at least 3-4 per week.

Take care!

-The Treadmill Sensei
http://www.treadmillsensei.com

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About Treadmill Sensei

Treadmill SenseiThe Treadmill Sensei has been in the fitness industry for several years. He is familiar with several brands of fitness equipment and has written several reviews of many different treadmills and elliptical machines. You can see what he thinks are the best treadmills or you can get help choosing a treadmill.


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About My Treadmill Reviews

TreadmillMy treadmill reviews are both subjective and objective. They are objective in the sense that I will provide you with information about each machine, such as motor, weight capacity and other features. But they are subjective in the sense that I am really giving my opinion of each treadmill. You may agree or disagree with my opinion, but my hope is that my elliptical and treadmill reviews can be helpful to you in making a decision on what to buy. Remember that each review is just what I think. You can always check out Treadmill Doctor or these other treadmill reviews if you want another opinion.